Disclaimer: Please note that Hi Liquor Online store does not offer returns or exchanges for opened or partially consumed bottles of liquor, except in the case of faulty or damaged products. By making a purchase on our website, you agree to these terms and conditions.
Faulty Products:
If you receive a faulty, damaged, wrongly described product, or a product that breaches a consumer guarantee from Hi Liquor Online store, we are happy to offer you store credit, exchange, or repair the product. Please note that for high-value products, we may need to assess the quality of the product before discussing an appropriate solution. In some cases, we may need to send the product to the manufacturer or repair agent for assessment. If you prefer, you may liaise with the manufacturer directly. Please contact our Customer Care Team to provide their contact details.
To claim a faulty return, please send an email to info@hiliquor.com.au within 24-48 hours of receiving the delivery, and provide us with a valid proof of purchase, such as an original receipt, tax invoice, credit card statement, or My account statement.
Change of Mind Returns:
Please note that Hi Liquor Online store does not offer refunds or returns for change of mind purchases. Open or partially consumed bottles of alcohol can only be returned in certain circumstances, such as if the product is faulty or damaged. We reserve the right to refuse a return or exchange if the product is not faulty or damaged, or if the return violates any relevant laws or regulations. Please contact our Customer Care Team for more information on the returns process and your rights under consumer and liquor laws.
How to Return or Exchange?
To obtain a return or replacement for a faulty product, please email info@hiliquor.com.au with your order number, name, contact number, and proof of purchase. Our team will assist you as quickly as possible.